Terms & Conditions

“Company”, “us”, “we”, “our” here refers to Mr. Woodblock.
“Customer”, “you”, “they”, “them” here refers to our customers.

 

The Company reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes.

CUSTOMER SATISFACTION:

We strive to provide the best services and will always choose the best materials and hardware, according to your specifications. We will give advice to the best of our knowledge, to our customers on topics relating to the products and services before a decision is made by the client. We take feedback seriously and will take into consideration ideas and suggestions that will help us improve our products and services.

ABOUT OUR PRODUCT AND SERVICES:

Due to the nature of timber, there will be slight variations between the agreed image and the final outcome e.g. the grain of the wood and stain finish. This is to be expected. Also, as each piece is made to order, time taken for the ordering of raw materials, hardware and delivery etc, may be prolonged due to our suppliers. We strive to get orders out the door within 4-6 weeks.

PRICING:

We do everything we can to ensure that the prices on our company websites are correct, and we try to keep our prices constant. Sometimes we need to change the cost of a product, either up or down.

Prices may be changed at any time without further notice. We reserve the right to change our product's prices at any time without further notice.

ABOUT QUOTATION:

We offer free quotations, so please do not hesitate to request for one!

ABOUT DELIVERY:

  • We use third party delivery agents to deliver our goods. We seek the most reliable and suitable options. We do not earn anything from this.

  • We make sure we pack the items according to delivery standards.

  • The delivery agent will arrange with our customers directly for suitable timings of delivery.

  • For overseas shipments:

    • Overall volume and weight of products are key factors that affect the shipping cost, these includes shipment packaging.

    • Furniture may come flat packed. We make sure they are not difficult to assemble.

    • Option for insurance provided by our delivery agent is available and we strongly advise our customers to take this as we will not be liable for damage or loss etc during shipping.

ABOUT RECEIVING PAYMENTS

Online payment is what we accept currently. We charge in Australian currency.

Payment must be made in full before we can start any project. Once we have received the full payment, we will issue an invoice to our customer and start fabricating the projects. We keep our customers regularly updated and will let them know when the item is ready to be shipped.

Case to case: For products or services that are more than AUD $5,000.00, we can collect a deposit first and the rest will be collected upon delivery. We require a signed copy of the quotation and terms and conditions, with the deposit, before we start working on the project.